Preparing Constructive Feedback

What you'll learn

Learners explore how to separate observable facts from assumptions, structure a message using the Situation-Behaviour-Impact (SBI) model, and ask about the other person’s intention and perspective. The course also covers specific recognition, practical follow-up agreements and preparation for annual evaluations.

Short video segments and a PDF presentation introduce the core concepts. Case studies address missing protocols, unprepared grant reviews and interruptions during lab meetings, with optional exercises on last-minute application edits and delayed recruitment briefs. Learners draft their own responses before consulting suggested examples and finish by preparing an opening for a conversation from their own workplace.

Designed for research managers, team leaders and others who lead or support colleagues, the course connects clear feedback with respectful dialogue and practical action.

Who it´s for

Research managers

Course objectives

By the end of this course, learners will be able to:

- Distinguish observable facts from assumptions in workplace feedback scenarios.
- Draft a feedback message using the Situation-Behaviour-Impact (SBI) model and observable consequences.
- Formulate open questions to clarify a colleague’s intention and perspective.
- Provide specific recognition by describing a colleague’s contribution and its positive impact.
- Propose a practical follow-up agreement specifying an action, an owner and how to communicate potential delays.

Completion & certification

Open access course with no certification.

Lecturer

Dagmar Kaloudová

Institution

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